Frequently Asked Questions

We try to anticipate questions you might have about our massage therapy service and provide the answers here. If you need additional information, send email to mgr.donelsonmassagecenter@gmail.com or call or text 615-892-9704

Question: Do I need to make an appointment?

Answer: Generally speaking, yes. However, there are times when we are able to accommodate clients who walk-in without an appointment. Most often, because of our full staff of therapists, you can make your appointment for the same day you call.

Please arrive at least ten minutes before your scheduled appointment in order to ensure a full massage session.

Question: What is your cancellation policy?

Answer: Appointments can be canceled for free with a 24-hour notice. Same-day cancellations or rescheduling same day will be charged a $25 reservation fee per person. Appointments canceled with less than a one-hour notice or no notice at all will be charged the full value of the service and recorded as a “No Show.” Please note when booking an appointment, you are reserving a treatment room and a Licensed Massage Therapist. Our Therapists work for commission only, and this policy ensures they receive compensation if a client does not show up. Front desk associates are not allowed to schedule an appointment without a credit card on file or a $25 cash deposit. If you need to cancel your appointment, please call 615-892-9704. Thank you for understanding!


Question: Why am I required to reserve my appointment with a credit card? What if I want to pay with cash?

Answer: Due to a high number of same-day cancellations and no-shows, we need to reserve your appointment with a credit card. This has helped people from making last-minute cancellations or not showing up at all. When you schedule a massage appointment, you are reserving a massage therapist and a treatment room for a length of time. Our therapist and business make compensation off of services performed. When a person decides not to show up for their appointment without notice, neither our therapist nor our business is able to receive any compensation for that selected time. We may fill your reservation with another client if we have proper notice.

We won’t charge you until you checkout. If you want to use cash to pay for your session, you may. Our system may authorize your credit card on file to make sure it’s a valid card with sufficient funds; however, any pending charge will disappear after using another payment method.


Question: What takes place during a massage?

Answer: First, the client will complete an intake form and health history. The client will also read our intention and sign an informed consent. Second, the therapist will complete a brief interview with the client. This time allows us to review the intake form, discuss medical conditions, find out the expectations of the client and what they are looking for in a massage, and lastly, how they want to feel after the massage. Then the therapist will explain what will take place during the massage. Third, the therapist will leave the room while the client undresses “to their level of comfort” and gets situated on the massage table, covered by a sheet and blanket.

NOTE: Tennessee licensed massage therapists are required to obtain a current health history and written informed consent and to provide draping to ensure the client’s safety, comfort, and privacy.

During a Donelson Massage Center massage session, typically a full body massage, we work the back, shoulders, hips/glutes, and legs…then the client turns over on the table, under the sheet, and then we work the front of the legs, feet, hands, arms, shoulders, neck, head and face. We uncover only the area we are working on. Our intake forms cover any area our clients feel uncomfortable being touched, and we will avoid these areas.

Question: Can I choose my own therapist?

Answer: Yes, you can choose your therapist, but you may have to wait for an appointment depending on the therapist’s schedule, availability, and popularity. You can also request your preference for a male or female therapist. Our philosophy at Donelson Massage Center is to help you find your fit with the therapist and treatment style that best serves you. You can change therapists at any time during your treatment plan, establish a primary therapist, and/or utilize each therapist at different points during your relationship with Donelson Massage Center. We understand the need for consistency, change, and spontaneity, and we can be all those things to you. We want you to feel welcome to try any of us at Donelson Massage Center.